Our Process

 We sincerely appreciate the opportunity to serve you and earn your business. To ensure a seamless and professional service experience, we strive to provide clear and transparent communication. As part of this commitment, we offer our Terms of Service and Frequently Asked Questions below for your review.

We encourage you to carefully read through our Service Process, Frequently Asked Questions and Terms of Service along with a review of our sample Work Order. Should you have any inquiries or require further clarification on any aspect, please don't hesitate to contact us. Our aim is to address any concerns you may have regarding your RV or Golf Cart promptly and transparently, allowing us to navigate through any challenges together with integrity.

We eagerly anticipate the opportunity to collaborate with you in the near future.

Our Process is pretty simple and here are the steps:

1. Gather up your Unit's year, make, model and floorplan information as applicable
2. If the issue is with a specific component, try to identify the make and model number of that component or appliance
3. Once you have items 1&2 above ready, you are now ready to complete our Service Request Form.
4. Upon receipt of your completed Service Request Form, we will review and either reach out to you for additional information or simply confirm your selected service date and time via text from 412-440-7734.
5. We'll send you another text when we are enroute to your location the day of the scheduled appointment from 412-440-7734.
6. Upon completion of the work, payment is due and can be paid by cash, check, debit or credit card in most cases on site.
7. Within 12hrs of completed work and full payment, you will receive an emailed final Work Order / PD Invoice for your records from: Support@NomadicRVTech.com
8. If an Inspection was completed, or a job was performed that requires photos, you will receive in that same email a link to a Google Drive Folder to download the photos as needed.

NOTE 1: Please be sure to check your SPAM or JUNK email folders if you do not see the email from us within 12hrs of your service completion.

NOTE 2: If parts, not on hand, are required to complete the job after the initial service call, the return trip travel fee only will be $50 Flat-Rate + Tax to complete the repair along with the estimated part cost, labor, tax and related fees as applicable.

For additional questions and to review our Terms of Service, scroll down further on this page.

What services does your Mobile RV and Golf Cart Diagnostics, Repairs, and Inspection business provide?

We provide comprehensive services for RVs and Golf Carts, including consultation, diagnostics, repairs, preventative maintenance and inspections. Our skilled mobile technicians are equipped to handle various issues and offer reliable solutions to ensure optimal performance of your vehicles.

How much does the initial trip charge and up to 1-hour of Service* cost?

Rates valid as of 4/11/2024 and are subject to change.

The initial trip charge and up to 1hr of Service*, within our 40 Mile service area (See Map Below) is: 

Zone 1 (Z1): $150 + Tax

Zone 2 (Z2): $200 + Tax

Zone 3 (Z3): $250 + Tax

Zone 4 (Z4): $300 + Tax

* Service is defined as Diagnose, Evaluate, Repair, Service, Consult or a mixture thereof.

NOTE: Additional unit complaints, and subsequent Service* during the initial trip is billed at $75/hr. 

If we have to order a part to complete the repair, the return trip charge will be a flat rate of $50 plus the labor, part cost and tax to install and test the component as needed.

If you are located outside our normal 40 mile service radius, you will be advised of initial travel cost increase ($3/mi) prior to scheduling the service. 

Debit & Credit Card Sales: A 3% Surcharge will be applied to all Debit & Credit Card Transactions and a $50 NSF Fee will be billed for all returned checks. 

Debit / Credit Card Transactions will show as: "Cart and Camper Solutions, LLC."

PA Sales Tax (6%) (Allegheny County is 7% total tax)

FL Sales Tax (6%)

Payment Due In Full at completion of service unless otherwise agreed upon prior to service. We DO NOT accept ANY Extended Warranty Service Providers at this time.

If you have to order a Part and return to complete the repair, is there another Travel Fee?

Due to fuel cost, vehicle maintenance cost, insurance and other associated costs, Yes, and it runs a flat $50 plus tax, labor to complete the repair and any part cost associated.

Is there an additional cost for travel beyond your normal service area?

Yes, there is an extra charge of $3.00 per mile. This mileage fee helps cover the additional travel expenses incurred by the technician. You will be advised if and what the additional travel fee surcharge would be for your location in advance to decide if you are OK with it or not.

What is the hourly rate for additional repair work or diagnostics beyond the initial hour?

Our hourly rate for any additional repair work or diagnostics needed beyond the initial one hour is $75 per hour. This rate applies to any extra time spent on troubleshooting, repairing, or performing additional diagnostics on your RV or Golf Cart. 

NOTE: Some services are also priced at a Flat Rate, so be sure to inquire for specific charges related to your issue.

What repairs can you NOT perform on-site?

We are unable to replace flooring, side walls, frames, roof substrate or covering, slide out structures or any other component that requires multiple people or a controlled environment to repair properly. These types of repairs are best performed at Repair Facilities with Garages or the Dealership.

How much do inspections cost?

Inspection prices vary depending on the type and complexity of the vehicle. Our RV inspections start at $450 plus travel fee and can increase based on factors such as the size, model, and specific requirements of the inspection. 

Please note that we do not offer Class A, B, or C chassis inspections in states that require a State Inspection. Our inspections focus on the house side with a visual only inspection on the chassis items (lights, horn, wipers, windows, body visual, tire condition and depth check and general corrosion / rust visual inspection on undercarriage) that do not require intrusive measures like wheel removal, test drive, alignment rack, lift, etc. 

Our Golf Cart Inspections run $350 for Electric and $425 for Gas Engine carts within our Service Region.

 What does an inspection entail?

Our inspections are comprehensive and include a thorough examination of various components, systems, and structures of your RV or Golf Cart. This helps identify any existing or potential issues that could effect the value of the unit. The average RV inspection takes about 6hrs to perform and document while the average Golf Cart inspection takes about 3hrs to perform and document. ALL utilities must be available at time of inspection.

Will I be charged a re-diagnostics fee if the initial diagnostics did not resolve the original issue?

NO, if the initial diagnostics did not resolve the original issue and further diagnostics is required, the re-diagnostics fee will be waived. We understand the importance of identifying the root cause of the problem and providing an accurate solution the first time around and take great pride in doing so. If the current issue is determined to be different than the original issue, a new Travel and Diagnostic charge will apply based on your location.

How do I schedule an appointment?

To schedule an appointment with our mobile technicians, you can contact our customer service team via our Service Request form. We will work with you to find a convenient date and time for the service. Please provide detailed information about your unit (Year, Make, Model) and a detailed description of the issue(s) you're experiencing to help us prepare for the appointment.

 How far in advance should I schedule an appointment?

We recommend scheduling an appointment as soon as you are aware of your need for our services. This will ensure that we can allocate a suitable time slot for our technician to visit your location. However, we do our best to accommodate urgent requests whenever possible. Please also know that while we do perform emergency call outs, the travel fee and labor rate may change depending on the time of day and day itself of service requested and we can advise you of those changed rates during the initial phone or text correspondence.

Are your technicians certified, insured and experienced?

Yes, our technicians are insured, certified professionals with experience in most RV and Golf Cart makes and models for diagnostics, repairs, and inspections. They undergo regular training to stay updated with the latest industry practices and techniques. Since no two RV's are created equal, our technicians do their best to ensure a timely repair in all circumstances.

Do you provide services at my location?

Absolutely! We are a mobile technician service and will come directly to your location. Our mobile technicians are equipped to perform most diagnostics, repairs or inspections on-site at your home, business or campground, minimizing the need for you to transport your vehicle. However, in some cases where specialized equipment or extensive repairs are required, we may recommend bringing your vehicle to a workshop that we work out of. With that said, if you are located at a Campground, we do ask that you confirm with that Campground Mgmt. that maintenance is allowed to be performed at your camping site prior to contacting us. Lastly, while we DO stock common failure related parts on our truck, due to the wide variety of RV and Golf Carts we service, we are unable to stock all parts associated with the units which could result in a delay repair to your unit. You can also order your own parts and we will be happy to install for you as needed.

What areas do you serve?

We provide our mobile services to a wide range of areas in Western PA and Florida. If you are uncertain whether we cover your location, please view our Service Region Map which is updated based on our location as needed.

Can you handle both RVs and Golf Carts?

Yes, our technicians are skilled in working with both RVs and Golf Carts, most makes and models. Whether you need assistance with engine problems, Battery Packs, electrical issues, plumbing issues, appliance issue or any other type of repair or inspection, we have the expertise to handle it for both vehicle types and most makes and models.

What forms of payment do you accept?

We are currently accepting Cash or Check from US Banks for payment. 

NOTE: A $50 NSF Fee will be charged on all returned checks and will prevent future use.

We also offer a Visa/Mastercard Debit or Credit Card Payment Option that will incur an additional 3% surcharge.

Debit / Credit Card Transactions will show up as: "Cart and Camper Solutions, LLC."

What is your cancellation policy?

If you need to cancel or reschedule an appointment, we kindly request that you provide at least 24 hours' notice. This allows us to adjust our schedule accordingly and offer the appointment slot to another customer. Failure to provide sufficient notice may result in a cancellation fee or simply no future service.

Do you have a Mobile Technician Liability Release Agreement and Sample Invoice to review?

Yes, we do require that customers may review and sign, at the time of mobile services, our RV and Golf Cart Repair Release Form prior to beginning work on your RV or Golf Cart at your location. This is not only preferred by our Insurance Provider, but is common in the arena of the Mobile Service Industry. Upon completion, we ask that you sign a hand written Service Call receipt and the final Work Order / PD Invoice will be emailed to you and serve as your final receipt for service completed. 

You can review the repair release agreement as well as the Work Order/Invoice language below: